Sometimes we start blaming others for our problems, without really looking at our attitude. Maybe, the problem is not caused by them.
I know I do have some attitude problems. One, and the only one that I will talk about here, is that I HATE calling service center. I. Just. Simply. Hate. Calling. Them.
Just. Hate. It.
Earlier this semester I realised that my 3 (3 is a mobile network service in Australia) 24-month-contract would soon come to an end. I would finally be free from the dodgy 3 network service once and for all. Then I made what I thought of as a 5-minute-trip to the nearby 3 store. Oh boy, how wrong I was.
As 3 has merged its company with Vodafone, I have decided to just “migrate” to Vodafone: they are technically the same company now, but I heard that the network service by Vodafone is way much better. (muttering under my breath: how odd is it…)
So I went to the store, only to find out that I need all my passport details to do the migration. All was done after 20 minutes of queuing.
The next day, I went to the store the second time with my passport, asked for the migration to be done, and after waiting for 15 minutes for the queue and explaining everything, the store assistant finally managed my migration. After 10 minutes of trying to make everything ready, he suddenly asked his co-worker, “If you have an existing plan, and I go through with the migration now, would it mean starting a new 24-month-contract?”
I thought to myself, damn.
Yes, it turned out that I wouldn’t be able to the migration at that moment, and after wasting 40 minutes of my time, the store assistant gave me my most feared suggestion of all: “You should call the 3 service centre and ask them to do it for you.”
I know I have some bad experiences with service centers. It is just so long to reach a live person who can handle my problem. Plus, you wouldn’t really sure on which option to choose. Oh, it’s for my mobile service, so is it 1? Then it’s about a plan, so is it option 3? Oh no, I don’t want to start a new plan, this is horrible, I just want an assistant to talk to me so that I can tell my personal matter straightaway!
And 40 minutes later, you finally got a hold of a real person. Like, someone who talks literally like a human being.
So after giving 3 a call, and after reaching a real live person in about 20 minutes, I explained my situation, and yup, granted, I would able to migrate to Vodafone. However, there was another problem.
When I first started a contract with 3, I was underage (not yet 18 at that time). Thus, 3 asked me to use my sister’s (or guardian’s) name instead of mine. So here was the thing: I need to change the registered name from my sister’s to mine first, before going through with the migration.
After 30ish minutes, I hung up. Why? Because my sister wasn’t there, and the person needed to talk to my sister to give her permission about the name changing.
Long story short, a couple of days later I called the 3 service again, now, with my sister sitting beside me. We went through all the procedures, and my sister talked to the call centre person. Yep, more procedures, more rules, and 60 minutes later finally the caller asked me for my passport details and home address to complete the last point of the lengthy procedure. Finally, the worst part was over.
Well, I was not even close.
After all was done, the service clerk explained that the migration needed a month’s time to be done (okay, why didn’t you tell me earlier?). I told her then, “Oh, but could you manage my migration to Vodafone first so that I would able to change plan from the $49 cap to $19 cap in two weeks, just because my 24-month-contract would be ending soon?”
In the nicest go-to-hell tone ever, she said, “Oh, you didn’t tell me earlier, all’s processed and you can’t change anything until it’s done.”
Dot. Dot. Dot.
So I was stuck with 3 for another month, I needed to pay for a month’s extra plan, I couldn’t even migrate to Vodafone, which literally IS the same company with 3, and I have wasted so many hours just to change my sister’s registered name to mine. It should be (I believe) something that can be managed over a short period of time on the store.
So after thanking her (I’ve really, really, really tried to become a good customer, okay?), I hung up, and literally almost cried to my sister. Not only I have invested too much time, both in phone and real life, in managing my stupid phone plan, I was getting nowhere.
Right after my contract ended, this very, very unsatisfied, hot-blooded customer migrated to TPG. No more 3. Heck, I don’t even believe in Vodafone now. I paid a $9.99 plan, with exactly the same benefits as my $49 plan (minus the iPhone, of course). Not only it worked beautifully, the network connection is like 100x better than 3.
But on my way home today I listened to a podcast by Joyce Meyer. Do you know what she said?
1. You will always meet the same problem over and over and over and over again until you manage to go pass that stage.
Or in Joyce Meyer’s words: “You will keep meeting those people, until they no longer bother you.”
When I heard this sentence, I laughed (sarcastically) on the tram. Why? Because I have a recurring thing going on with service centers over and over and over and over again. Now I realised why it will always be there. Because I haven’t graduated from the problem.
2. When you are about to do something, and you already believe that it will go wrong, it will. You just have the wrong attitude.
And every time I am about to deal with any of those service centers, I admit that I have the wrong attitude. I believe that I will have some bad experiences, and even if there’s nothing wrong, I will think of something. Just for the sake of reassuring myself that those call service centers do have a problem.
So is it me, or those-poor-service-center-assistants-that-I-have-sworn-to-hate-until-death-do-us-apart? I would really, really like to say it’s them, or at least 90% them and 10% me, but okay, I’m done with thinking that way. It is me.
It is my attitude that gets in the way.
And until I’m able to change it, I will keep on facing annoying service center assistants, I can assure you that. And if I do not want to change, I will keep on facing those annoying service center assistants even more often, literally until death do us apart.
So next time I’m dealing with annoying service clerk, I will remember the sarcasm in Joyce Meyer’s voice, and remind myself that it is me, not them.
Ps. If you are interested in listening to the podcast, it’s titled Seven Characteristics of a Perfect Heart. You can access the Part 1 and Part 2 by clicking the links. The specific part that I said in this blog was in the Part 2 at around min 12.